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Responsible Disclosure

Last updated: 29 October 2026

If you think you have found a security problem in Fondaro, we want to hear about it and fix it. This page explains how to tell us and what to expect.

How to Report

Email security@fondaro.com. Please include:

  • What you found and where, with the address or screen involved
  • The steps to reproduce it, and anything that helps us see it, such as screenshots or requests
  • What you think the impact is
  • How we can reach you

Scope

This policy covers www.fondaro.com, api.fondaro.com and the Fondaro mobile apps.

Ground Rules

When you test, please:

  • Use only your own accounts and data
  • Do not disrupt the service. No denial of service, and no load that affects other users
  • Do not use social engineering, phishing or physical attacks against our people or offices
  • If you reach someone else's data, stop, and report it to us straight away without copying or keeping it
  • Give us reasonable time to fix the problem before you tell anyone else about it

What We Do

  • We aim to reply within 5 working days.
  • We keep you posted while we investigate and fix it.
  • We will not pursue legal action against good-faith research that follows this policy.

Rewards

We do not run a paid bounty. We are glad to thank you by name once the problem is fixed, if you would like that.