Calls

The Calls page (in the sidebar under Workspace) gives you an overview of your calling activity and is the home of missed incoming calls. Open it from the sidebar, or click the amber number chip that appears on the item whenever a new call was missed since you last looked.

Call stats

The top of the page shows four numbers for the selected period, each compared with the period before it:

Below the stats, the activity chart breaks your calls down per day: outgoing calls, answered incoming calls, and missed calls stacked together, with missed calls highlighted in amber.

Use the timeframe switch (7, 30, or 90 days) in the top-right corner to change the period.

Whose calls you see

You always see your own calls: the ones you placed, and the incoming calls that rang you. If you are an organization admin, the user switch next to the timeframe lets you view another team member's calls instead, or several members combined. Selecting nobody means "just me".

The call list

The list below the chart has two tabs:

• Missed (the default) shows incoming calls no one answered, newest first.
• All calls shows your full call history, in and out.

Each row shows who called (or was called), when, and how it ended: the call duration when it connected, or one of these statuses when it did not.

• No answer means the destination rang but nobody picked up.
• Busy means the destination's side ended the call before it could connect. The line was engaged, the person declined the call, Do Not Disturb was on, or their carrier screened the call. The phone network reports all four the same way, so Fondaro cannot tell them apart. This is not a Fondaro problem and not a connection problem, so there is nothing to troubleshoot. Try again later.
• Cancelled means the call was ended from your side before the other side picked up.
• Not completed means the carrier could not complete the call. Check the number is correct and reachable from your calling country, then try again.
• In progress means the call is still running or its result has not arrived yet.
• Ended is the neutral fallback for a result Fondaro does not recognise. Fondaro shows this rather than guessing at an outcome.

Completed browser calls can also show a Good, Degraded, or Poor connection chip. These verdicts come from measured call quality, including delay, jitter, packet loss, and audio warnings. A neutral Connection report chip can appear when the call ended without a browser quality receipt. That does not mean the connection failed. It means Fondaro needs to use the available carrier data instead.

Point to or focus the chip to see a short connection verdict. Select it to open the complete report in a dialog without leaving the Calls page.

• Known callers link straight to their lead. A missed call from a known lead also gets an automatic call-back task, marked on the row, so it shows up in your Tasks.
• Unknown callers are people who are not in your CRM yet. Their row shows the phone number with quick actions to copy it or message them on WhatsApp.

Reading a connection report

The report starts with a plain-language verdict and a list of findings. Each finding separates what Fondaro measured from something worth checking. For example, a silent microphone level can suggest checking the selected microphone, but it does not claim that the microphone was definitely faulty.

The rest of the report helps you locate the problem:

• Two sides of the call compares Your side, the browser connection, with the Caller's side, the phone network. If only the caller's side was poor, the report says that nothing on your side needed fixing.
• Signal timeline plots round-trip time and packet loss across the call, with degraded periods highlighted. The audio lanes below show audio travelling to you and from you. They are signal levels, not a recording.
• Technical details expands the full measurement list, the Twilio connection point, the sample count, and a plain-language event list.

Select Copy report for IT to copy a plain-text version of the findings and measurements. You can paste it into an email, ticket, or chat with your IT team. The copied report contains the diagnosis shown on screen, not call audio, phone numbers, device names, IP addresses, or raw carrier data.

The carrier can take about 30 minutes after a call to finish its measurements. Until then, the report shows everything already available, says that the full report is still being prepared, and updates while it is open. Fondaro never hides the saved browser measurements behind that wait.

Detailed carrier measurements are retained for a limited time. If they have expired or are unavailable, the report remains open with the saved browser quality receipt and explains why the deeper sections cannot be added.

Connection reports in a lead's timeline

The same connection chip appears as a small pulse icon on the call in a lead's timeline. Point to or focus it for the verdict, then select it to open the full report. This keeps connection detail available without adding another tab to the call activity card.

Connection reports and call analysis answer different questions. The pulse icon explains how audio and the network behaved. Analysis and Transcript cover what people said during the call.

Reviewing a call with Fondaro AI

Finishing a call is usually the start of the admin, not the end of it. There is a note to write, maybe a status to move, a call back to book, and often a set of homes to send over. Fondaro AI can do that groundwork for you and hand you the result to approve.

Select Review on a call, the action carrying the Fondaro mark, either on the call row here or on the call card in a lead's timeline. Pointing at it shows the full label, Review with Fondaro AI. Ask Fondaro opens in the panel beside you and works through the call in the open, so you can watch what it reads and steer it at any point:

1. It reads the transcript and the call analysis, and looks up the lead.
2. It works out what actually follows from the conversation.
3. For property work, it checks the connected sources for the property's country, resolves the place within the source it will search, and tries another suitable connected source when the first search is empty.
4. It puts each action up as a proposal for you to approve or reject.

What it can propose:

Two things worth knowing:

• Nothing reaches your CRM until you approve it. Every one of those is a proposal sitting in the conversation. Reject one and nothing is written.
• The call-review brochure is already created. The factual note, status change and email still wait for your approval, but there is no separate brochure approval card. The email shows the real link before you send it. Tell Fondaro AI in the same conversation to remove, replace or refine properties; it updates that brochure and keeps its public link stable.
• Proposing nothing is a normal outcome. An administrative call, a wrong number, or a thirty-second conversation has nothing following from it, and Fondaro AI will say so in a line rather than inventing work.

Fondaro AI never places a call. If a call back is owed, it proposes the task and you dial when you are ready.

Once a call has been reviewed, the row shows Fondaro AI reviewed this call. Select it to reopen that conversation and pick up any proposals still waiting.

Reviewing every call automatically

By default Fondaro AI only reviews a call when you ask it to. An admin can change that in the dashboard under Organization, then AI & models, where call review has three settings:

• Only when you ask (the default). Nothing runs on its own, and the button is always there.
• Review every call. Fondaro AI reads each finished call by itself and has the proposals waiting when you next look. The button stays available too.
• Off. No automatic reviews, and the button is not offered.

Automatic review only runs on calls that have an owner and are linked to a lead, and it runs as the person who made the call, so it never reaches a lead that person could not open themselves.

The sidebar chip

When an incoming call is missed, a number chip appears on the Calls item in the sidebar. It counts the missed calls that are new since you last opened the page, so it clears as soon as you look. The chip respects the same visibility rules as the page: team members are only notified about calls that rang them.