Calling setup

Ta strona nie została jeszcze przetłumaczona na Twój język. Wyświetlamy wersję angielski (Wielka Brytania).

You call leads from your browser, and they see your own phone number. There is nothing to switch on: once your agency has a plan and its branding, each person adds their number and can start calling. Calls are recorded, transcribed and summarised for you.

Your own number is on Settings › Me › Phone number. Your agency's numbers are on Settings › My agency › Calling (admins).

Add your phone number

Select the phone icon in the top bar and choose Add your phone number (or Add your mobile on Settings › Me › Phone number).
Check the number, with its country code.
Select Call me to confirm. Fondaro calls you and shows a six-digit code.
Answer the call and type the code on your phone's keypad when asked. The call is in English.
When you see "… is your number in Fondaro. Calls you make show it.", select Done.

The code is valid for ten minutes. If something goes wrong:

You see	What to do
That didn't work.	Select Call me again, or Use a different number.
Calling is having trouble right now.	Select Try again.
… is already used by someone on your team.	Each number belongs to one person. Use another, or ask an admin to share it with you.
We can't call numbers in … yet.	Use a number from another country.

The first number in your agency gets calling ready for everyone. If the phone menu says Ready in a moment, it finishes on its own.

Note: In Spain, calls to clients from a mobile number can be blocked. When you add a Spanish mobile, Fondaro offers Get a Fondaro number instead. You can still use your mobile.

Get a Fondaro number

A Fondaro number is a number for your agency, in the country you choose, for calls in and out.

On Settings › My agency › Calling, select Add a number.
Where: pick the country (each shows its monthly price), the Number type, and whether it is for a Business or is Personal. What you'll need lists what that country asks for.
About your agency: check the details Fondaro filled in.
Documents, only if the country asks: PDF, JPG or PNG up to 5 MB each. Select ? beside a document to see what is accepted.
Select Submit. Where no documents are needed, you pick your number straight away and select Get this number.

A request shows in Your numbers while it is on its way:

Status	What it means
Not sent yet	You started it. Select Continue.
Waiting for documents	We are checking them, usually within a day.
Needs a change	The reason is on the row. Select Fix it, change what is marked and submit again.
Approved	Your documents passed.

In some countries, Spain among them today, numbers are given out by request rather than straight away. Where tells you when that is the case. Once your documents are approved, the row reads Approved. Requesting your number while we request yours, which takes longer than usual. We email you when it is ready, and it appears in Your numbers by itself.

Choose who uses a number

Every number your team calls from is a row in Your numbers: an Own number or a Fondaro number. On a number's row, use the picker:

Everyone shares it with the whole agency.
Tick people to give it to them.
Pick a team to add everyone in it today.

The people a Fondaro number is given to are also the ones whose phone rings when someone calls it.

Remove a number

Open the ⋮ menu on its row and choose Remove number (Release number for a Fondaro number), then confirm. A released number cannot be recovered. Your agency's Main number can't be removed. Team members can remove their own number from Settings › Me › Phone number.

Switch calling on or off

The Calling card at the top of the page has one switch, Calling is on. While it is off, nobody in your agency can call and the phone menu says Calling is switched off.

When you can't call

You see	What it means
Add your phone number in the phone menu	You haven't added your number yet.
Ready in a moment	Your number is confirmed and calling is nearly ready.
Calling is switched off	An admin switched it off on the Calling page.
Calling is paused	We are checking unusual activity. It comes back on its own.
Monthly calling cap reached	Your agency reached its calling cap. An admin can raise it on Billing.

What calling costs

Call minutes and Fondaro numbers are billed as Calling usage, under the calling cap. See Usage. Developers can find the calling endpoints in the Calling API.