Billing

Overview

The billing page is one scroll, top to bottom. The header gives the plan summary alongside an optional Add funds action for prepaying credit. Below sit three usage tiles for the metered services, then your billing details, then a flat history of every invoice.

Page layout

• Plan card shows your current plan (Lead Plan, Platform, Trial, or Free), the price line, a status badge, and inline actions. Explore plans is always on the left; the action on the right depends on what you're on. On the Platform seat plan it is Manage seats, with Cancel plan beside it. On a trial it is Cancel trial (there is no subscribe button here, because that would have billed you on the spot). If you have already cancelled and the plan is running out its period, it becomes Reactivate. On a Lead Plan it is Manage subscriptions, which takes you to Lead Plans.
• Usage tiles show three meters for AI usage, Calling, and Lead delivery. Each one displays what you've spent this period over the monthly cap you set, with a progress bar and a Manage link that jumps to that service's settings. For the full picture (spend by category over time, AI broken down by feature, and every individual charge) use View detailed usage to open the Usage page.
• Billing details is one panel with two sections: Address with your billing email, company name, address, and VAT number, and Payment listing your saved cards with a labelled Add card button. Edit in the Address section opens the form in place, right on the panel, so nothing covers the page while you type. Cancel closes it again and saving collapses it straight back to the read-only rows.
• History is every Stripe invoice with reference, total incl. tax, date, status, and a download link.

How usage is billed

Fondaro uses Stripe to meter the work you actually use:

• AI (Ask Fondaro and every AI feature): model work is billed from the applicable input/output usage and shown in cents. A website request has two independent AI events: the Ask Fondaro conversation/proposal and, after approval, the Opus website build. Both bill actual AI usage from their first model event. Managed builds also include their active session runtime and resources.
• Voice calling: billed per call minute, plus a small monthly rental for each phone number.
• Lead delivery: billed per delivered lead, only on Lead Plans.
• Property Studio: image generations are billed at the selected model's per-generation price; video generations are billed per second for the chosen duration. Studio shows the exact price before you commit, and completed generations are added to your usage.

The current rate for every meter is always published live on the pricing page, so what you see there is exactly what billing charges.

Costs accrue continuously as you use the product. You're charged either at the end of each billing cycle, or when your accrued usage hits your tab limit, whichever comes first. Whatever you've used so far in the period is always visible at the top of the page.

Tab limit (billing threshold)

Your tab limit is a per-cycle exposure cap. Think of it as how much can pile up on your tab before Stripe rings it up mid-cycle and charges your card. Once a charge succeeds, your tab is cleared and the cycle continues.

New accounts start at $20. Each successful payment moves you up the ladder:

A failed payment snaps you back to $20 until you pay successfully again. The tab limit is system-managed: you don't change it from the dashboard.

Plan-included usage

There is none. Every plan, including the $99/seat plan, has zero bundled AI minutes, call minutes, or leads. The only thing your plan includes is your member or seat limit. AI, calling, and lead delivery are 100% metered on top of every plan.

This keeps the model simple: one rate per meter, no plan-specific allowances to keep track of.

Monthly caps

Each usage tile (AI usage, Calling, Lead delivery) has an inline editable monthly cap. Click the value, type an amount, hit enter. When usage hits the cap, the relevant feature pauses for the remainder of the month and resumes the following cycle.

Caps are hard stops, not just alerts. Leave one blank to remove the limit.

Payment methods

Use the Add card button in the Payment section to attach a new card, or Edit in the Address section to update your company info in place. Saving a card includes a quick confirmation with your bank so it's ready for off-session charges.

Your company details have to be complete before a card can be attached, so if they aren't, Add card opens the Address editor first and scrolls it into view. Save it, and Fondaro offers the card form next. Stripe handles all card data and runs Smart Retries on any failed charges automatically.

You don't have to set this up ahead of time: subscribing to a Lead Plan walks you through billing details and card setup as part of its guided steps (see Lead Plans).

If a monthly invoice fails to clear:

• After 2 consecutive failures, your lead-group subscriptions are paused.
• After 3 consecutive failures, those subscriptions are cancelled.

When this happens you'll get an email titled Payment failed. Action required. with the amount, the reason, and a link to settle. A red banner also appears at the top of every dashboard page reading Payment failed. {amount} outstanding with a Settle now button.

The banner jumps to the Outstanding invoices section at the top of the billing page, listing each unpaid invoice by date, reference, and amount due. Pay now is the section's main action and charges your default card on the spot. If your card needs 3D Secure confirmation Stripe will prompt for it inline. If you have no card on file, the button switches to Open in Stripe so you can add a card there.

Once the payment lands, the banner clears, your lead-group subscriptions reactivate, and you get a Payment received confirmation email.

Invoices and receipts

Every charge (period-end invoices and mid-cycle tab charges alike) appears in the History section at the bottom of the billing page. Click the download icon on a row to grab the PDF, or use the external-link icon to open the hosted Stripe invoice.

Credits (when applicable)

Billing credit awarded through Lead Plans Rewards is applied automatically to eligible metered charges. The Rewards tab shows the source amount and expiry date for each award, while your invoices show the credit as it is applied. Reward credit is separate from the committed Lead Plan budget that helped you reach a tier, and an award can expire before it is fully used.

If you were on Fondaro before we moved to metered billing, your remaining account balance was converted to a Stripe credit when we migrated you. This credit applies automatically to your next metered charges before your card is touched. You'll see it on the billing page until it runs out.

If we ever offer an annual prepay discount, the prepaid amount works the same way: it lands as a credit and burns down against your usage before your card is charged.

14-day free trial

New accounts start with a 14-day free trial of the Platform plan. The trial banner above your dashboard nav offers a one-click Start free trial action that opens a card form. We collect a card up front so Stripe can transition you to the paid plan automatically when the trial ends, you won't lose access in between.

A trial gives you:

• Full Platform access for 14 days (CRM, Ask Fondaro, calling, website, communications).
• €10 or $10 of included credit for AI + calling usage.
• No charge today. Your card is invoiced on day 14 for the seat fee unless you cancel first.

If you use all of the trial credit before day 14, metered features pause while your CRM and data stay open. The activation invitation shows Stripe's current charge before the paid button. Choosing Pay [amount] now and activate ends the trial immediately, charges the displayed amount for the first month, and starts paid billing; usage is billed separately. The credit-exhausted email only links to Billing so you can review the plan and payment details. Clicking that email link does not activate or charge anything by itself.

You can cancel any time from Billing before the trial converts. The trial credit stays on your account until it expires (24 hours after the trial end), so it still applies if you re-subscribe within that window.

A trial and a Lead Plan are mutually exclusive, but you can switch: subscribing to a Lead Plan during your trial ends the trial at the moment the plan starts (the Lead Plan setup's review step confirms this before you commit). That immediate switch is separate from Cancel at trial end, which schedules a cancellation and keeps trial access until the last day. Everything else works exactly like a paying account.

Add funds

The Add funds button at the top right of the billing page lets you prepay credit any time. It opens one small dialog that does one thing: pick the card, type the amount, Pay. Pick an amount between $10 and $5,000 in your billing currency, confirm with your saved card, and Stripe creates a paid invoice plus a 3-month credit grant on the spot.

Two things can interrupt that errand, and both hand you back to where the work belongs. If your billing details aren't complete yet, Add funds opens the Address editor on the panel below instead of a dialog. If your details are fine but you have no card saved, it opens the card form first and returns you to the top-up dialog as soon as the card is saved. Adding a card from anywhere else, including the Address flow, just leaves you on the page. The grant applies to your next metered charges before your card is touched again. You'll get a payment-received email with a link to the hosted invoice.

Your available credit balance appears next to the Add funds button as long as you have any.

Credits added this way are consumed before any migration credits you might still hold (user-paid credit drains at higher priority). The full receipt is in Manage billing alongside your other invoices.

Common questions

Why was I charged mid-month? Your accrued usage hit your tab limit, so Stripe rang up the tab and charged your card. Your usage continues uninterrupted; the cycle simply resets.

Where did my balance go? If you were on the old prepaid system, your unspent balance was converted to a Stripe credit grant. The current balance shows next to the Add funds button, and the grant applies to your next metered charges automatically.

Can I prepay for usage? Yes. Use the Add funds card on the billing page to drop $10–$5,000 of credit on your account. The grant expires three months after it's issued and drains before any older migration credits. For larger annual prepay deals, reach out to sales.