Billing

Billing is where your agency's admins see what Fondaro costs and change it. You pay for the CRM. The website is free. Open it from Settings › Billing; team members don't see it.

Know what you pay

There are two plans, and your agency is on one of them:

On both plans, your plan includes one inbox for each person in your agency, and you can add extra inboxes at €10 a month each ($11 in US dollars). Documents includes 3 GB of storage, and you can add extra storage at €3 a month for each 10 GB ($3 in US dollars). Usage (AI, calls and Studio) is billed monthly on top, and each kind has a monthly cap you set.

Billing reads top to bottom:

1. A notice, only when something needs you: add a card, your trial is ending, or a payment failed.
2. Your plan: your next bill and its date, what it adds up from, your people, your inboxes (for example "6 of 7 in use · 2 at €10 a month") and your storage (for example "3 GB included + 2 × 10 GB").
3. This month: one tile for each thing you are billed for (AI usage, Calling, Studio, Phone numbers and, on Growth, Leads this month). Select a tile's amount to open Usage on this month's charges of that kind.
4. Credit: what is left, where it came from and when it expires.
5. Billing details: the name on your invoices, VAT number, address, billing email and your cards.
6. Outstanding invoices, only when one is unpaid, and Invoices.

Start your free trial

1. Select Start your free 14 days.
2. Say how many people will use Fondaro. The form shows what you pay on day 14, for example "After 14 days: 2 × €99 = €198 a month."
3. Add a card. A card is required, so your plan starts on day 14 without a gap.

The trial includes everything in Foundation and a small trial credit for AI and calling. Nothing is charged before day 14. If you joined through a free-month offer, your trial is a month instead, and the form and your Billing page show its real end date. To stop, open the ⋮ menu beside Change plan and choose Cancel trial.

You can bring your whole team in during the trial. Inviting people, or Change people in the ⋮ menu, adds them to your plan free until the trial ends, and your trial goes on. Your plan then shows the new monthly amount, for example "Free until 30 October 2026, then €396 a month", and that is what you pay from then on. Picking a plan in Change plan instead ends the trial and starts paying today.

Change your plan or people

Change plan is the one place to switch plans, change how many people you pay for, or start Growth.

1. On Settings › Billing, select Change plan.
2. Plan: pick Foundation or Growth.
3. Details: the number of people on Foundation, or on Growth the people on top of your budget.
4. Review: the preview shows what is due today and what you pay every month. Nothing changes until you select Confirm.

What happens when you confirm:

• Adding people is charged now for the rest of the month. Removing people credits the unused days on your next invoice.
• Foundation to Growth: your unused Foundation days are credited, Growth starts now, and you set your areas and budget next.
• Growth to Foundation: your areas stop, Foundation starts today for everyone on your team, charged for the rest of the month. Leads you already got stay in your CRM.
• Your Growth budget is changed on the Growth page.

You can switch back and forth whenever you like. Inviting a teammate when your plan is full also opens Change plan, so you see the price first.

To change only your people, open the ⋮ menu beside Change plan and choose Change people. It opens straight on the people step, on Foundation, on Growth (the people on top of your budget) and during your trial.

Change your inboxes

Your plan includes one inbox for each person in your agency, shared across your team. Each extra inbox is €10 a month ($11 if you are billed in US dollars). People and inboxes change separately.

1. Open the ⋮ menu beside Change plan and choose Change inboxes. (Or, on Inboxes, select Change on the Inboxes row.)
2. Inboxes: use − and +. You can't go below the inboxes your plan includes, or below the ones connected now.
3. Review: the preview shows what is due today and the extra inboxes a month. Nothing changes until you select Confirm.

Adding inboxes is charged now for the rest of the month. Removing inboxes credits the unused days on your next invoice. During your trial, nothing is charged until day 14. To go below the inboxes connected now, disconnect one first.

Change your storage

Everything in Documents counts as storage: files, written documents, images and what is in the bin. Your plan includes 3 GB. Extra storage comes in packs of 10 GB at €3 a month each ($3 if you are billed in US dollars).

1. Open the ⋮ menu beside Change plan and choose Change storage. (Or select Change on the Storage row under Your plan. When Documents is nearly full, Get more storage in the sidebar opens the same place.)
2. Storage: use − and + to choose how many packs. The dialog shows the total, for example "3 GB included + 20 GB = 23 GB".
3. Review: the preview shows what is due today and the extra storage a month. Nothing changes until you select Confirm.

Adding storage is charged now for the rest of the month. Removing storage credits the unused days on your next invoice. During your trial, nothing is charged until day 14. You can't go below what you have stored: the dialog says how much to delete first, and Confirm stays off until you choose enough storage to hold what you have. Your invoice shows it as Extra storage, for example "Extra storage 2 × €3".

When your storage is full, uploads and pasted images stop, and nothing else: you can still read, edit, move, share and delete, and emptying the bin frees space at once. Only admins can buy storage; other team members see "Ask an admin for more storage".

Set a monthly cap

AI usage, Calling and Studio each have a monthly cap. A cap is a hard stop: nothing above it is billed.

1. On the tile under This month, select Change cap.
2. Type an amount and select Save, or Remove cap for no limit.

When usage reaches a cap, that feature stops until the cap resets on the first day of next month, and Fondaro says "AI cap reached" (or the calling one). Growth has no cap: its limit is each area's monthly budget.

Add credit

Credit is money you pay in advance. It pays usage and Growth leads, never the Foundation price per person, and expires three months after you add it.

1. In Credit, select Add credit.
2. Amount: pick one, or Other amount (10 to 5,000 in your billing currency).
3. Card: your default card is chosen; Add card adds another.
4. Review: check it and select Pay.

If an invoice is unpaid, the new credit settles it first and the rest becomes credit.

Each part of your credit is listed under the amount left, with where it came from: credit you added, trial credit, reward credit, a refund (named after its lead), a correction from us, or the invite credit (named after the agency that joined). Used for lists the bills your credit paid.

Update billing details or a card

1. In Billing details, select Edit. The form opens in place.
2. Change what you need and select Save. A missing field is marked under it.
3. To add a card, select Add card on the Payment row. Your billing details must be complete first; if they are not, the form opens so you can finish them.

Card details are handled by our payment provider and never stored by Fondaro.

Pay a failed invoice

When a payment fails, every page shows Payment failed. with Settle now, and you get an email.

1. Select Settle now. It opens Outstanding invoices.
2. Select Pay now to charge your default card. Without a card, the button is Open in Stripe.

If payment keeps failing, your Growth areas pause, and they start again on their own once you pay. If it fails again after that, your plan is cancelled.

Read or download an invoice

Every charge is a row under Invoices, with what it was for: Monthly bill, a pay-as-you-go charge, credit added or a plan change. Select a row to see its lines, grouped as Your plan, What you use and Leads. Use the download button for the PDF.

An opened invoice answers the usual questions on its own:

• What is behind a line. Select a line under What you use or Leads (for example AI usage or Calls) to open Usage on the charges behind it: that kind only, for the dates the invoice covers. Each charge there says what it was, who did it and what it cost.
• A lead's price changed. If we change the price of a lead after you got it, the difference is its own line under Leads, Price changes, for example "Price changes · 2". It can be negative when a price went down. It is never a second sale, and it is not counted in your leads.
• Which credit paid. Under the lines, each credit that paid part of the bill is its own line: Trial credit, Added credit, Reward credit, Refund for and the lead's name, Correction, or Invite credit with the agency that joined. A line your trial credit paid for says so under it, for example "Trial credit covered €4.10".

Cancel your plan

Open the ⋮ menu beside Change plan and choose Cancel plan. Your plan stays active until the end of the period. After that your website goes offline, and calling, Ask Fondaro, email and Documents stop until you choose a plan again. Your leads and data stay.

How you are billed

Current prices are on the pricing page. Your website is free; asking the assistant to change it uses AI usage, like everything else the assistant does.

Billing threshold. So no bill gets large, usage is charged as soon as it reaches your threshold, as well as at the end of the month. New accounts start at 20 in your billing currency. It rises to 50 after your first paid monthly bill, to 150 after your second, and to 250 after your fourth or 90 days after your first, whichever comes first. A failed payment puts it back to 20. Fondaro sets it for you.

Refunded leads. If a lead we sent you turns out to have fake contact details or repeats one you already had, we take it out of your CRM and give its price back as credit. You get an email saying which lead and how much. Refund credit never expires and is used for your next lead and usage charges; the Credit section lists it with the lead's name, for example "€35.00 refund for Maria López", and an invoice it paid says "Refund for Maria López".

Invite credit. When an agency you gave a free month to starts paying, your agency gets €50 off its next invoice ($50 if you are billed in US dollars; see Give a free month). Unlike other credit, it pays any part of a bill, people included. The Credit section lists it with the agency that joined, and the invoice it paid shows it as Invite credit, so a bill paid for less than its lines always says why.

Corrections. If we ever charge you for something by mistake, we give it back as credit and tell you by email. The Credit section and the invoice it pays call it Correction.