Shared mailbox

Overview

Portals usually send enquiries to your agency's shared address, such as info@, rather than to one person. Connect that mailbox and those enquiries reach Fondaro: a message from one of your leads lands on that lead, and a new enquiry about a home becomes a new conversation to add as a lead.

Only an organization admin can connect the shared mailbox. Everyone still connects their own inbox separately; see Connected inboxes.

Connect the shared mailbox

1. Open Settings › Me › Inboxes and select Connect a shared inbox under Agency (the Shared mailbox row in Settings › Integrations opens the same page).
2. Choose where the mailbox lives: Google, Microsoft or Other mailbox.
3. Check the line under Price, then select Connect.
4. Sign in with the shared mailbox's own login. For a Microsoft 365 shared mailbox, which has no login of its own, sign in with your own Microsoft account that can open it.
5. The page reads Connecting for a few seconds, then shows the address as connected.

If your Microsoft 365 organization only lets its IT admin approve new apps, the page shows what to send them, the same as for a personal Outlook inbox.

Who sees what

Mail with your leads from the shared mailbox shows on each lead to the people who can see that lead. Portal enquiries sent to it become leads, routed the way your organization routes new leads. Other new enquiries show as new conversations in the Inbox of the admin who connected it and of everyone who uses it; see New enquiries.

Choose who uses it from its row's ⋮ menu under Agency, in Who can use it. The admin who connected it is always in it. Everyone you add sees its new enquiries, can pick it as From in the email composer, and replies from the shared address when they answer an email that came in through it. Everyone else sends from their own inbox.

What Fondaro keeps

Fondaro keeps conversations with your leads and new enquiries about a home. Everything else in the shared mailbox is checked as it arrives and never stored.

Price and disconnecting

The shared mailbox counts as one connected inbox. See Billing. An admin can select Disconnect on the Shared mailbox page; conversations already on your leads stay.